Privacy policy

Last updated: 10 November 2026

1. Who we are
DiaDesign Technologies ApS (company reg. no. 44937484), Nordre Fasanvej 215, 2000 Frederiksberg, Denmark ("DiaDesign", "we", "us") operates this store and is the data controller for the personal information described here.
Contact: shop@diadesigntech.com
This policy covers our online store.

2. What we collect

  • Contact details: name, email, phone number, billing and shipping address.
  • Order details: products ordered, pre-orders, payments, cancellations, returns and withdrawals.
  • Payment details: handled by our payment providers. We do not see or store your full card number.
  • Messages you send us, for example support emails.
  • Device and usage data: IP address, browser, device and how you use the store, collected through cookies (see section 7).

We do not ask you to provide glucose readings when browsing or placing an order. Please do not include glucose readings or other health information in general support messages.

3. Why we use it and our legal basis

  • To process, ship and support your order, including pre-orders, payment, returns and withdrawals. Legal basis: contract.
  • To keep accounting and tax records. Legal basis: legal obligation.
  • To prevent fraud and keep the store secure. Legal basis: legitimate interest.
  • To answer your questions. Legal basis: contract or legitimate interest.
  • Analytics, personalisation and marketing cookies, and marketing emails. Legal basis: your consent, which you can withdraw at any time.

We need your contact and delivery details to process and deliver your order. Without them, we cannot complete your order. Signing up for marketing emails is optional and separate from placing an order.

4. Who we share it with
We share personal information only as needed to run the store:

  • Shopify (store hosting and Shopify Payments)
  • Payment providers: PayPal and Klarna
  • STOQ (pre-order management)
  • Shipmondo and shipping carriers (delivery)
  • Customs authorities, for shipments outside the EU
  • Email service providers
  • Our accountant and tax advisers
  • Public authorities, where required by law

Shopify: We use certain Shopify features that combine data from your interactions with our store, other merchants and Shopify to help protect and improve our business, including for advertising. For this processing, Shopify acts as an independent data controller. Learn more at https://privacy.shopify.com
Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or its use for targeted advertising. To exercise these choices, visit Your Privacy Choices. You can also contact us at shop@diadesigntech.com.

5. Transfers outside the EU/EEA
Some providers process data outside the EU/EEA, for example in the United States or Canada. When this happens, we rely on an adequacy decision (including the EU-US Data Privacy Framework, where the provider is certified) or the European Commission's Standard Contractual Clauses. You can request a copy of the relevant safeguards by emailing us.

6. How long we keep it

  • Accounting records, including order and payment records: 5 years from the end of the financial year.
  • Records of EU sales reported under the VAT One Stop Shop scheme: 10 years from the end of the year of the sale.
  • Other order details: up to 3 years after delivery, to handle complaints and legal claims.
  • Support messages: as long as needed to handle your request, and then up to 3 years.
  • Customer account: until you delete it or ask us to.
  • Marketing emails: You can unsubscribe at any time using the link in our emails. We may keep a limited record of your consent or unsubscribe request to document your choice and make sure we honour it.

7. Cookies
We use required cookies to make the store work. With your consent, we also use personalisation, marketing and analytics cookies. You can change your choice at any time via "Cookie preferences" at the bottom of every page.

8. Your rights
You have the right to access, correct or delete your personal information, to restrict or object to its use, to data portability, and to withdraw consent at any time. To use your rights, email shop@diadesigntech.com. We may need to verify your identity.
You can complain to the Danish Data Protection Agency (Datatilsynet, www.datatilsynet.dk) or to the data protection authority where you live. In the UK, this is the Information Commissioner's Office (www.ico.org.uk).

9. Children
Our store is intended for adults. If you are buying DiaGlance for a child, please place the order yourself as a parent or guardian. We do not knowingly collect personal information from children under 16.

10. Changes
We may update this policy. The latest version is always on this page, with the date it was last updated.