Terms of service

1. About us

This online store is operated by DiaDesign Technologies ApS, Nordre Fasanvej 215, 2000 Frederiksberg, Denmark. Our company registration number is 44937484 and our VAT number is DK44937484. You can contact us at shop@diadesigntech.com.

These terms apply to consumer purchases made directly through our online store.

2. Our products

DiaGlance is a secondary display for viewing glucose readings and trends from a compatible continuous glucose monitoring (CGM) system. Use your CGM app, receiver or blood glucose meter, as appropriate, for treatment decisions. Rely on your CGM system for alarms. Never use DiaGlance to make treatment or dosing decisions.

DiaGlance requires a working Wi-Fi connection and a supported data source. Readings may be delayed or temporarily unavailable if the connection or a supported service is interrupted. Check the compatibility information on the product page before ordering and read the safety information and quick start guide before use.

3. Prices and charges

The currency and order total are shown at checkout before you place your order. The total includes shipping and any taxes or duties we collect. Depending on the delivery destination and shipping method, import taxes, duties or carrier clearance fees may be payable separately. See our Shipping Policy for details.

4. Orders and contract

A contract is formed when you place your order.

These terms and the contract are in English. You can review and correct your order details before placing your order. Your order confirmation email includes your order details and a link to these terms.

If a price is obviously incorrect and you knew or reasonably should have known it was an error when you placed your order, we may cancel the order where permitted by applicable law. If we cancel, we’ll notify you and promptly refund any amount already paid.

5. Pre-orders and payment

You pay nothing at checkout for a pre-order. When you place a pre-order, you authorise us to charge your payment method for the full order amount, including shipping, when your order ships. Current DiaGlance pre-orders are expected to ship in January 2027.

You can cancel a pre-order free of charge any time before it ships. See our Return and Refund Policy for how to cancel. If we expect a delay, we’ll email you with an update and explain your options, including cancellation. We’ll seek your agreement to the delay where required by applicable law.

If we can’t charge your payment method, we’ll email you so you can update it before we ship. For in-stock orders, we charge your payment method when your order ships.

6. Shipping

See our Shipping Policy for available destinations, shipping costs, estimated delivery times and information about taxes and duties. We’ll email you a tracking link when your order ships.

7. Right of withdrawal and returns

You can withdraw from your purchase without giving a reason before delivery or within 14 days after receiving your order. If your order arrives in separate shipments, the 14 days run from delivery of the last item. This return policy applies worldwide alongside any additional rights under applicable consumer law.

Use Withdraw from your purchase in our website footer or send a clear statement to shop@diadesigntech.com. See our Return and Refund Policy for the model withdrawal form, return instructions, shipping costs and refund details.

8. Defects and statutory rights

DiaDesign does not offer a separate commercial warranty for DiaGlance. Your statutory rights, including any implied warranties or legal guarantees that apply to your purchase, remain in effect.

If your DiaGlance is faulty, arrives damaged or differs from what you ordered, email us at shop@diadesigntech.com. If available, include your order number and a short description of the issue. We’ll handle your claim under applicable consumer law. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund. The time you have to make a claim depends on the law that applies to your purchase.

9. Liability

Nothing in these terms limits any consumer right or liability that cannot lawfully be limited or excluded.

10. Personal data

We handle personal data as described in our Privacy Policy.

11. Complaints

If you have a complaint about your order, please email us at shop@diadesigntech.com so we can try to resolve it.

If we can’t resolve your complaint, you may have access to dispute resolution options under the consumer law that applies to your purchase. Eligible complaints can be submitted to Denmark’s Consumer Complaints Mediation Team (Mæglingsteamet for Forbrugerklager) through Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark.

12. Governing law

These terms are governed by Danish law. You retain any protection provided by the mandatory consumer laws that apply to your purchase, including those of your country of habitual residence where applicable.

13. Changes to these terms

The version of these terms in effect when you place your order applies to that order.