Cancellation policy

Pre-orders: payment and cancellation

When you pre-order DiaGlance, you pay nothing at checkout. Your payment method is stored securely by our payment provider. The full amount (product and shipping) is charged when your order ships. We expect current pre-orders to ship in January 2027. You can cancel at any time before your order ships.

Cancel before shipping: you can cancel your pre-order free of charge at any time before it ships. Use “Withdraw from your purchase” in the footer, or email shop@diadesigntech.com with your order number. We’ll confirm your cancellation by email, and you won’t be charged.

After shipping: you have a 14-day right of withdrawal from the day you receive your DiaGlance, as described in our Return and Refund Policy.

Delays: if shipping is delayed, we’ll let you know by email, and you can cancel free of charge.

Failed payment: if we can’t charge your payment method when your order ships, we’ll email you so you can update it. If it isn’t updated within 7 days, we may cancel the order.