Refund policy

This policy applies to consumer purchases of DiaGlance directly from the DiaDesign Technologies webshop. Any additional rights under applicable consumer law also apply.

1. Right of withdrawal

You can withdraw from your DiaGlance purchase without giving a reason before delivery or within 14 days after you receive your order. This applies worldwide. If someone you designate other than the carrier receives the order on your behalf, the 14 days run from the date they receive it. If your order arrives in separate shipments, the 14 days run from delivery of the last item.

To withdraw online, click Withdraw from your purchase, sign in with the email address you used to place your order, and select the cancellation or return option on your order page. You can also email a clear statement to shop@diadesigntech.com or use the model withdrawal form below. Please tell us before the applicable deadline.

If you’ve already received your DiaGlance, send it back within 14 days after you tell us you’re withdrawing, or within any longer period provided by applicable law. We’ll email you the return address and instructions.

2. Pre-orders

We charge you when your pre-order ships. You can cancel your pre-order any time before shipment using the online option in section 1 or by emailing shop@diadesigntech.com. If you cancel before shipment, we won’t charge you. After shipment, you can still withdraw as described in section 1.

3. Preparing your return

If you can operate your DiaGlance, please sign out of any connected CGM accounts and perform a factory reset before sending it back. If you need help, please just email us.

Please pack DiaGlance securely with the included cables, accessories and manual. You can use the original box if you still have it.

You can unpack and inspect DiaGlance as you would in a shop. If you handle or use it more than necessary to check its features and how it works, we may reduce your refund by the resulting loss in value where permitted by applicable law.

4. Return shipping

If you return DiaGlance because you’ve changed your mind, you pay the direct cost of sending it back unless applicable law provides otherwise. We recommend using tracked shipping and keeping your proof of postage.

If your DiaGlance is faulty, arrives damaged or differs from what you ordered, please contact us so we can help. If a return is needed for any of these reasons, we’ll cover the necessary return shipping costs.

5. Refunds

When you withdraw from your purchase, we’ll refund the price you paid for DiaGlance and the original delivery charge up to the cost of the least expensive standard delivery option we offered for your order.

We’ll issue your refund without undue delay and within 14 days after you tell us you’re withdrawing. If there is a device to return, we may wait until we receive it or you provide proof that you’ve sent it back, whichever happens first.

We’ll use your original payment method unless you agree to another method. We won’t charge you a refund fee.

6. Faulty products and your statutory rights

If your DiaGlance is faulty, arrives damaged or differs from what you ordered, please email shop@diadesigntech.com. If you can, include your order number and a short description of the issue. Photos can help where relevant.

Depending on the issue and the consumer law that applies to your purchase, you may be entitled to a repair, replacement, price reduction or refund. The time you have to make a claim depends on the consumer law that applies to your purchase.

7. Import taxes and fees

If you paid import VAT, customs duties or handling fees directly to a customs authority or carrier, please contact them about any refund of those amounts.

8. Contact

DiaDesign Technologies ApS
Nordre Fasanvej 215
2000 Frederiksberg, Denmark
CVR 44937484
shop@diadesigntech.com

Model withdrawal form

Complete and return this form only if you wish to withdraw from your purchase.

To
DiaDesign Technologies ApS
Nordre Fasanvej 215
2000 Frederiksberg, Denmark
shop@diadesigntech.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods.

  • Goods purchased

  • Ordered on (*) / received on (*)

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s), only if submitted on paper

  • Date

(*) Delete as appropriate.